DESIGNER TRAVEL

Privacy Policy

‌Effective Date: October 29, 2026‌

Welcome to the privacy policy of DESIGNER TRAVEL GOODS LIMITED, operating our official e-commerce website at www.designertravelltd.com. At DESIGNER TRAVEL GOODS LIMITED, our core mission is built on the spirit of “Light Gear, Better Journeys”: as a team of long-time travel lovers, we have spent years curating tiny, clever travel gadgets that fit right in your pocket, making every trip lighter, smoother and far more enjoyable from start to finish. We deeply respect your personal privacy, and this document is designed to clearly explain how we collect, use, store, protect and process your personal information when you interact with our website, purchase our portable, practical travel gear, and engage with our brand services.

This Privacy Policy applies to all visitors, registered users, customers and other individuals who access our website, use our e-commerce services, submit inquiries to our team, or participate in our promotional activities. We have structured this policy to be transparent and easy to understand, so you can make fully informed decisions about your personal data when you explore our curated collection of compact organizers, space-saving essentials and other travel gadgets that solve real on-the-road pain points.

1. Information We Collect From You

We only collect information that is necessary to deliver our high-quality travel gear products and seamless e-commerce experience to you. The categories of information we may gather include:

1.1 Information You Provide Voluntarily

  • ‌Account and Profile Data‌: When you register for an account on our website, we collect your full name, email address, contact phone number, and preferred shipping and billing addresses. You may also choose to add optional details such as your travel preferences to help us recommend gadgets that best fit your unique trip needs.
  • ‌Transaction and Payment Data‌: When you place an order for our travel gadgets, we collect purchase history, order details, delivery preferences, and contact information required to process your shipment. We do not store full credit card or payment card details on our servers: all payment processing is handled via fully PCI DSS compliant third-party payment providers to ensure your financial data remains secure at all times.
  • ‌Communications and Support Data‌: If you reach out to our customer service team via our official contact email nyxie@designertravelltd.com, submit a contact form on our website, or call us at +44 20 7328 5314 with questions about our products, order status or return policies, we keep a record of your messages, call logs and response history to resolve your inquiries efficiently and improve our future support services.
  • ‌Promotional and Survey Data‌: When you sign up for our newsletter to receive updates about new compact travel gear launches, exclusive discounts and travel tips, we collect your email address. If you choose to participate in our user surveys about your travel experiences and product feedback, we collect the responses you voluntarily submit.

1.2 Information Collected Automatically When You Use Our Website

When you browse www.designertravelltd.com, we automatically collect certain technical data to optimize our website performance and your browsing experience:

  • Device information including your browser type, operating system, device model, IP address, and unique device identifiers;
  • Website usage data including pages you view, links you click, time spent on our product pages for portable travel gadgets, search queries you enter on our site, and referral sources that directed you to our platform;
  • Cookie and similar tracking technology data, as further outlined in Section 5 of this policy, to remember your preferences, save items in your shopping cart, and deliver a personalized shopping experience tailored to travel enthusiasts like you.

1.3 Information We Receive From Third Parties

We may receive limited supplementary information from trusted partners, such as updated address data from our courier partners to ensure we successfully deliver your travel gear to your specified location, or anonymized audience insights from advertising platforms that help us better understand the preferences of our community of travel lovers. We never purchase or access sensitive personal information from unauthorized third-party sources.

2. How We Use Your Personal Information

We only process your personal data for purposes that are directly relevant to providing you with our e-commerce services, and aligned with our mission to deliver high-quality, portable travel gadgets that make every journey smoother. The primary purposes of data usage include:

  • ‌Order Fulfillment and Service Delivery‌: We use your contact, shipping and payment information to process your purchase, confirm your order, arrange shipment of your selected travel gadgets, send you tracking updates, and process returns, refunds or exchanges in line with our service policies. This ensures you receive your compact, practical travel gear on time, ready for your upcoming trips.
  • ‌Website Functionality and Experience Optimization‌: We use automatically collected usage and device data to troubleshoot technical issues on our website, improve page load speeds, test new site features, and curate product displays to help you easily discover the pocket-sized travel gadgets that best solve your on-the-road pain points.
  • ‌Personalized Customer Support‌: We use your account details, order history and past communication records to respond to your customer service inquiries quickly, resolve post-purchase issues effectively, and provide tailored recommendations for additional travel gear that matches your past purchases and stated travel habits.
  • ‌Service Updates and Non-Intrusive Communications‌: We send you critical service-related notifications, such as order confirmation, shipment alerts, updates to our terms of service or this Privacy Policy, via email. If you have opted in to receive marketing communications, we will send you occasional newsletters, announcements of new product launches for our clever travel gadgets, exclusive subscriber discounts, and useful travel tips curated by our team of travel lovers. You may opt out of marketing communications at any time, as outlined in Section 4 of this policy.
  • ‌Safety and Fraud Prevention‌: We process your personal information to verify user identities, monitor for unauthorized account access, detect fraudulent transaction activity, and protect our website, our customers and our brand from harmful cyber activity. This ensures every shopper on our platform can browse and purchase our travel gear with complete peace of mind.
  • ‌Legal Compliance‌: We may process and retain your personal information as required by applicable United Kingdom laws, regulatory requirements, valid government requests, or to defend our legal rights in the event of disputes.

3. How We Share Your Personal Information

We never sell, rent or lease your personal information to third parties for their independent marketing purposes. We only share your limited data with trusted third parties strictly as necessary to operate our e-commerce business and deliver your travel products to you, under the following circumstances:

  • ‌Authorized Service Providers‌: We share necessary information with vetted, compliant third-party partners who perform critical business functions on our behalf, including:
    • Courier and logistics partners, who receive your name, shipping address and contact number to deliver your ordered travel gadgets to your specified location;
    • PCI-compliant payment processors, who handle your payment details to complete transaction processing securely;
    • Cloud hosting and website service providers, who host our website and store your encrypted personal data on secure servers located in compliant jurisdictions;
    • Email service providers, who assist us in sending order confirmations and optional marketing newsletters only to users who have opted in.
      All of our service providers are bound by strict data protection agreements that require them to protect your personal information to the same high standards we maintain, and prohibit them from using your data for any purposes outside of the services they are contracted to deliver to us.
  • ‌Legal and Regulatory Disclosures‌: We may disclose your personal information if we are required to do so by law, or in response to valid requests from public authorities (such as court orders, government regulatory investigations), or when we believe disclosure is necessary to protect the safety of our customers, our website, or the legal rights of DESIGNER TRAVEL GOODS LIMITED.
  • ‌Business Transfer‌: In the event of a merger, acquisition, sale of all or a portion of our company assets, or other corporate restructuring involving our business, your personal information may be transferred to the succeeding entity. We will provide advance notice via a prominent announcement on our website of any such change in ownership, and notify you of any changes to our privacy practices that may result from the transfer.

4. Your Rights and Choices Regarding Your Personal Data

Under applicable United Kingdom data protection laws, including the UK General Data Protection Regulation (UK GDPR), you hold full, enforceable rights over your personal information. You may exercise any of these rights at any time by contacting our dedicated data protection team at our official email address nyxie@designertravelltd.com, or sending a written request to our physical address at 55 Loudoun Road, St. John’s Wood, London, United Kingdom, NW8 0DL, or reaching us via phone at +44 20 7328 5314. Your rights include:

  • ‌Right of Access‌: You may request a full copy of all personal information we hold about you, including details of how we process your data, the categories of third parties we have shared your data with, and the expected retention period for your information. We will deliver this information to you within 30 days of receiving your verified request, free of charge for your first access request each calendar year.
  • ‌Right to Rectification‌: If you find that any of your personal information stored on our system is inaccurate, incomplete, or out of date (such as an old shipping address or misspelled contact name), you may request that we update and correct that information immediately. You may also edit most of your personal profile details directly from your account settings page on our website at any time.
  • ‌Right to Erasure (“Right to be Forgotten”)‌: You may request that we permanently delete all of your personal information from our active systems, if the data is no longer necessary for the original purposes we collected it for, if you withdraw your consent to our processing, or if you object to our processing and we have no overriding legitimate legal grounds to retain your data. Please note that we are permitted to retain limited portions of your data if we are legally required to do so for tax, accounting, or ongoing legal compliance purposes, for a maximum retention period of 7 years as required by UK commercial law.
  • ‌Right to Restriction of Processing‌: You may request that we temporarily pause processing of your personal data, in scenarios where you contest the accuracy of your data, you believe our processing is unlawful but do not wish us to fully delete your information, or when we no longer need your data for our business purposes but you require us to retain it for the establishment, exercise or defence of legal claims.
  • ‌Right to Data Portability‌: You may request that we provide all the personal data you have submitted to us, in a structured, machine-readable, commonly used format, so that you can transfer this data to another service provider of your choice without obstruction from us.
  • ‌Right to Object to Processing‌: You may object at any time to our processing of your personal information for direct marketing purposes, or for purposes based on our legitimate business interests. Upon receiving your objection to marketing communications, we will immediately stop sending all promotional emails to you, with no further action required on your part.
  • ‌Right to Withdraw Consent‌: For any processing activity of your personal data that you have previously provided explicit consent for, you may withdraw that consent at any time, without any negative impact on your ability to continue browsing our website or purchasing our travel gadgets.

We will respond to all valid user requests within 30 business days. To protect your account security, we may first require you to verify your identity by providing two pieces of information associated with your existing account before processing your request for data access, correction or deletion. If for any reason we are unable to fulfill your request within that timeframe, we will contact you to explain the reason for the delay, and provide you with an updated expected timeline for completion. If you are not satisfied with our response to your request, you retain the full right to submit a complaint to the relevant data supervisory authority in the United Kingdom, the Information Commissioner’s Office (ICO).

5. Our Use of Cookies and Tracking Technologies

To help you have the smoothest possible shopping experience on www.designertravelltd.com, we use cookies and similar lightweight tracking technologies. Cookies are small text files that are stored on your device when you visit our website. The categories of cookies we use include:

  • ‌Strictly Necessary Cookies‌: These cookies are essential for the core functionality of our e-commerce website, for example they remember items you add to your shopping cart as you browse our selection of pocket-sized travel gadgets, they keep you logged in to your registered account as you navigate different pages of our site, and they enable secure checkout processes. You cannot disable these cookies through your browser settings, as the website will not function properly without them.
  • ‌Performance Cookies‌: These anonymous cookies collect information about how visitors interact with our website, such as which pages are most frequently visited, and if users experience any error messages while loading pages. The data collected by these cookies is fully aggregated and anonymized, and we use it to improve our website performance and speed, so you can find the compact travel gear you are looking for faster.
  • ‌Functionality Cookies‌: These cookies remember your personal preferences when you return to our website, such as your preferred language, your default shipping location, and your saved display settings. This allows us to customize your visit for greater convenience, without requiring you to re-enter your preferred settings every time you visit our store.
  • ‌Marketing Cookies‌: These cookies are used to display relevant, targeted advertisements for our new travel gadget products and exclusive offers to you on third-party social media and advertising platforms, based on your past browsing activity on our website. All marketing cookies are fully optional, and you can choose to disable them at any time via the cookie consent banner that appears when you first visit our site, or through adjusting your web browser privacy settings.

6. Data Security Measures

At DESIGNER TRAVEL GOODS LIMITED, we take the security of your personal information extremely seriously, and we implement industry-standard, robust technical and organizational security measures to protect your data from unauthorized access, accidental loss, alteration, disclosure or destruction. These protection measures include:

  • Full end-to-end TLS 1.3 encryption for all data transmitted between your browser and our website servers, ensuring that any personal information you submit to our platform, including shipping addresses and contact details, is encrypted during transit and cannot be intercepted by unauthorized third parties;
  • Encrypted storage for all personal data on our secure cloud servers, which are hosted in ISO 27001 certified data centers located within the European Economic Area and the United Kingdom, with 24/7 physical security monitoring and regular security audits;
  • Strict role-based access controls for our internal team: only a very limited number of authorized staff who require access to your personal data to fulfill their specific job functions (such as customer service agents and order fulfillment staff) are granted permission to access your information, and all access activity is logged and audited on a regular basis;
  • Regular comprehensive vulnerability scans, penetration testing, and software security updates for all of our website systems, to proactively identify and mitigate any potential security risks before they can impact your data.

While we apply the highest possible standards to protect your personal information, no data transmission method over the internet can be guaranteed to be 100% secure. If we ever detect a data security breach that poses a high risk to your rights and freedoms, we will notify you and the relevant UK supervisory authority without undue delay, in full compliance with the requirements of UK data protection law.

7. Data Retention Period

We will not retain your personal information for any longer than is strictly necessary to fulfill the exact purposes for which we originally collected it. For different categories of user data, our standard retention periods are:

  • For order and transaction related data: We retain this data for 7 years after your order is completed, to comply with United Kingdom tax, accounting and commercial legal requirements;
  • For registered user account data: We retain your personal profile information for as long as your account remains active on our platform, or for as long as is required to provide you with our services. If you request to delete your account, we will permanently erase all your associated profile data from our active systems within 30 days, except for the limited transaction records we are legally required to retain as outlined above;
  • For marketing communication contact details (such as your email address for our newsletter): We retain this data until you opt out of our marketing communications, or you request that we delete your contact information from our marketing list;
  • For customer service communication records: We retain these records for 3 years after we resolve your related inquiry or support ticket, to allow us to reference past interactions if you reach out to our team again with follow up questions, and to audit the quality of our customer support services.

8. Protection of Minors

Our e-commerce website and travel gadget products are targeted at adult travel enthusiasts, and we do not intentionally collect personal information from any individuals under the age of 16. If you are a parent or guardian and you believe that your child under the age of 16 has submitted personal information to our website without your consent, please contact our team immediately via nyxie@designertravelltd.com, and we will promptly and fully delete all of that child’s personal data from our systems.

9. Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes to our business operations, new legal and regulatory requirements, or improvements we make to our website and data processing practices. When we make material changes to this policy, we will post the revised version on this page of our website, update the “Effective Date” posted at the top of this document, and place a prominent notice on the homepage of www.designertravelltd.com to alert all users of the upcoming changes. We encourage you to review this Privacy Policy occasionally whenever you visit our website, to stay informed about how we protect your personal information. Your continued use of our website and purchase of our travel gadgets after the effective date of the revised Privacy Policy will constitute your acknowledgement and agreement to the updated terms.

10. How to Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, our data processing practices, or if you wish to exercise any of your data rights outlined in this document, you can contact our dedicated data protection team through any of the following official channels:

  • ‌Email‌: nyxie@designertravelltd.com
  • ‌Postal Address‌: DESIGNER TRAVEL GOODS LIMITED, 55 Loudoun Road, St. John’s Wood, London, United Kingdom, NW8 0DL
  • ‌Phone‌: +44 20 7328 5314

Our team of travel lovers is committed to upholding the same level of care and attention to your personal privacy that we put into curating every small, clever, pocket-fit travel gadget in our store, to make sure every interaction you have with our brand is as smooth, reliable and enjoyable as the journeys we design our products for.